Melissa De Los Santos, ACNP
Clinical Cardiac Electrophysiology
MyBSWHealth
Locations of Melissa De Los Santos, ACNP
Baylor Scott & White Arrhythmia Management - Grapevine
2020 W State Hwy 114 Ste 320, Grapevine, TX, 76051Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: University of Texas at Arlington (2010) |
| Certifications |
|---|
| Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White Medical Center - Centennial |
| Baylor Scott & White Medical Center - Grapevine |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White Medical Center - McKinney |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
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Please contact your provider to confirm if your insurance is accepted.
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Patient Ratings (824)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider included you in decisions | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.6 | Wait Time at Clinic | |
| 4.9 | Provider showed concern | |
| 4.9 | Rate Care Provider |
Patient Comments (385)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Patients consistently praise Melissa De Los Santos for her exceptional combination of clinical knowledge and genuine compassion. Reviewers frequently highlight her thoroughness, noting that she reviews patient charts before appointments and stays up to date on each patient's medical history. Her ability to explain complex medical information in clear, easy-to-understand terms is a recurring theme, as is her willingness to answer all questions without making patients feel rushed. Many patients specifically appreciate that she listens attentively, involves them in their care decisions, and treats them as individuals rather than just another appointment. Her warm, friendly, and personable demeanor is mentioned across dozens of reviews, with many patients describing her as encouraging and reassuring.
Patients also share
Opportunities for improvement are minimal given the overwhelmingly positive feedback, but a small number of reviews do point to isolated concerns. One reviewer noted that Melissa arrived late to their appointment and then felt rushed during the visit itself. One reviewer mentioned feeling slightly rushed during what was described as an annual appointment. One reviewer noted that while the visit was factually informative, they did not feel a personal connection or sense of individual interest from Melissa during that particular encounter.