Melissa De Los Santos, ACNP
Clinical Cardiac Electrophysiology
MyBSWHealth
Locations of Melissa De Los Santos, ACNP
Baylor Scott & White Arrhythmia Management - Grapevine
2020 W State Hwy 114 Ste 320, Grapevine, TX, 76051
919.9mi
Directions
Call
469.800.4540
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: University of Texas at Arlington (2010) |
| Certifications |
|---|
| Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White Medical Center - Centennial |
| Baylor Scott & White Medical Center - Grapevine |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White Medical Center - McKinney |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Aetna - (12)Aetna-Choice POS IIAetna-Group Retiree Medicare PPO - Limited to Exxon/MobilAetna-Health Network OnlyAetna-Health Network OptionAetna-HMOAetna-Managed ChoiceAetna-Open Access Elect ChoiceAetna-Open Access Managed ChoiceAetna-Open Access SelectAetna-Open Choice PPOAetna-QPOSAetna-Select
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Patient Ratings (814)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider included you in decisions | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.6 | Wait Time at Clinic | |
| 4.9 | Provider showed concern | |
| 4.9 | Rate Care Provider |
Patient Comments (389)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Melissa De Los Santos, ACNP, receives overwhelmingly positive feedback from her patients, with the vast majority of reviews awarding 5-star ratings. Patients consistently praise her thoroughness, noting that she reviews their charts and test results before appointments and stays well-informed about their medical history. She is frequently described as an excellent listener who takes time to answer questions, explain complex medical information in understandable terms, and discuss treatment options without rushing through appointments. Many reviewers highlight her warm, caring, and personable bedside manner, along with her strong clinical knowledge and professionalism. Several patients specifically mention feeling comfortable, respected, and confident in her care, with many stating they trust her completely and would highly recommend her.
Patients also share
While the overwhelming majority of feedback is positive, a small number of reviews point to inconsistencies in the patient experience. One review described feeling rushed and not receiving enough time during an appointment, and a separate review noted waiting 35 minutes past the scheduled time before feeling the visit itself was then rushed. Another reviewer had a notably negative encounter on a single visit, describing Melissa as hurried, unprofessional, and rude, though they noted this was inconsistent with their usual experience with her. One additional review mentioned a lack of personal connection during an otherwise factually accurate visit. These instances appear to be isolated exceptions rather than a pattern, as the vast majority of reviews describe the opposite experience.